Operations

Target Operating Model (TOM)

We define your company’s future operating model: we identify the starting point and the state-of-the-art operations, and we design the path for transforming your organization’s processes.

How do we do it?

We work together, relying on our more than 18 years of experience in improving processes, to create a model that makes your operations more efficient: raising the company’s actual operations, discovering opportunities for efficiency and improvement, and defining the future scenario that makes it possible to transform operations.

Study cases

Process and task mining to optimize the B2C customer service center Read case study

Proof of concept: machine learning in the fight against bank fraud Read case study

Articles about Operations

We share knowledge

Operations, Operations Programs

A team of experts

We help our clients make strategic decisions aimed at improving their value by overcoming business challenges together, from the strategic definition to the implementation of the planned actions.